Gaming should be fun — full stop. Super Ace gives every player in Bangladesh the tools, information, and support they need to keep it that way. Your wellbeing always comes before your wager.
At Super Ace, responsible gaming is not just a checkbox on a compliance form. It is something we genuinely care about. We know that for the vast majority of our players in Bangladesh, betting on Super Ace is a form of entertainment — a way to enjoy the thrill of the game after a long day. And we want to keep it that way.
The reality is that for a small number of people, gambling can stop being fun and start becoming a problem. Super Ace takes that seriously. We have built a full set of responsible gaming tools directly into the platform — not hidden away in a settings menu, but accessible to every player at any time, completely free of charge.
This page explains what those tools are, how to use them, and what to do if you feel your gambling is getting out of hand. There is no judgment here. We are on your side.
Super Ace will never pressure you to keep playing, increase your deposits, or ignore warning signs. If our responsible gaming systems flag your account, we will reach out — not to sell you something, but to check in and offer support.
Problem gambling is when betting starts to have a negative impact on your life — your finances, your relationships, your work, or your mental health. It does not happen overnight, and it does not only affect people who bet large amounts. It can affect anyone, regardless of how much they wager or how long they have been playing.
The key difference between recreational gambling and problem gambling is control. Recreational players set a budget, stick to it, and walk away when the fun stops. Problem gambling is when you find it difficult to stop, even when you want to.
Some early signs to watch out for:
If you recognise two or more of these signs in yourself, it is worth taking a step back. Use the self-assessment tool below, or contact our support team. Acting early makes a real difference.
Answer these questions honestly. If you answer "yes" to three or more, we strongly recommend using our responsible gaming tools or speaking to someone you trust.
Have you ever bet more money than you could afford to lose?
Have you ever tried to win back money you lost by placing more bets?
Have you ever lied to someone close to you about how much you gamble?
Has gambling ever caused arguments or tension in your relationships?
Do you find it hard to stop gambling once you have started, even when you are losing?
Have you ever borrowed money or sold something to fund your gambling?
Do you gamble to escape from stress, boredom, or difficult feelings?
Have you ever missed work, study, or a family commitment because of gambling?
Remember: This is not a clinical diagnosis — it is a starting point. If your answers concern you, please reach out to our support team at [email protected] or use the responsible gaming tools in your account settings.
All Super Ace responsible gaming tools are available directly from your account dashboard. You do not need to contact support to use them — you can activate them yourself in seconds. Here is how:
Go to the Super Ace platform and sign in with your registered phone number and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All available tools are listed here with clear instructions.
Select the tool you want — deposit limit, session limit, cooling-off period, or self-exclusion — and follow the on-screen steps to activate it immediately.
If you cannot access your account or need assistance activating any tool, our 24/7 support team can do it for you. Email us at [email protected].
Super Ace is strictly an 18+ platform. We verify the age of every player during registration and will close any account found to belong to a minor, returning any deposited funds immediately.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access:
If you suspect a minor has accessed a Super Ace account, contact us immediately at [email protected] and we will investigate and act without delay.
If you are struggling with your gambling right now, do not wait. Contact our support team directly — we are available 24 hours a day, 7 days a week.
Email SupportEvery tool listed here is free, available instantly, and built directly into your Super Ace account. No forms to fill, no waiting period — just real protection when you need it.
Set a daily, weekly, or monthly cap on how much you can deposit into your Super Ace account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Decide in advance how long you want to play in a single session. When your time is up, Super Ace will notify you and, if you choose, automatically log you out. It is a simple way to stay in control of how much time you spend on the platform each day.
Enable regular pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your activity without interrupting your game unless you want them to.
Need a short break? Activate a cooling-off period of 1, 7, 14, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. It is a great option if you feel you need a pause but are not ready for full self-exclusion.
If you feel your gambling is seriously out of control, self-exclusion lets you block your Super Ace account for a minimum of 6 months, or permanently. During self-exclusion, you will not receive any marketing communications from us, and your account cannot be reopened until the exclusion period ends.
Set a maximum amount you are willing to lose over a given period. Once your loss limit is reached, Super Ace will prevent further betting until the period resets. This tool is especially useful for players who want to enjoy the games without the risk of significant financial loss.
Super Ace is built for players who want great entertainment without losing control. Join Bangladesh's most trusted platform and play with all the responsible gaming tools you need, right from day one.
18+ only. Gambling can be addictive. Please play responsibly. Responsible Gaming Tools