Super Ace Privacy Policy – Your Data, Your Rights

This Privacy Policy explains how Super Ace ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the Super Ace platform in Bangladesh. It applies to the Super Ace website, mobile app, and all related services.

We take data privacy seriously. Every piece of information you share with Super Ace is handled with care, stored securely, and used only for the purposes described in this policy. We do not sell your data. We do not share it with advertisers. We use it to run your account, keep the platform secure, and improve your experience.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

Super Ace is an online betting and casino platform serving players in Bangladesh. We operate under a valid gaming licence and are committed to maintaining the highest standards of data protection and player privacy.

For the purposes of this Privacy Policy, Super Ace is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can contact us directly at [email protected].

Super Ace collects personal data in several ways — directly from you when you register or use the platform, and automatically through your device and browser when you access our services.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

Super Ace uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your Super Ace account, including verifying your identity and age.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Customer support: To respond to your queries, complaints, and requests through live chat and email.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming: To monitor betting patterns and intervene where we identify signs of problem gambling.
• Platform improvement: To analyse how players use Super Ace so we can improve the experience, fix bugs, and develop new features.
• Marketing communications: To send you information about promotions and offers — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.

Super Ace processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — running your account, processing bets, and handling payments.
• Legal obligation: We are required by law to verify your identity, retain transaction records, and report suspicious activity to relevant authorities.
• Legitimate interests: We process certain data to protect the platform from fraud, improve our services, and ensure the security of all players.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Super Ace uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled — without them, you would not be able to log in or place bets.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings, such as language preference and display options, so you do not have to reset them each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and bot activity.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Super Ace platform. We do not use third-party advertising cookies or share cookie data with advertisers.

Super Ace does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification providers: We use trusted KYC (Know Your Customer) service providers to verify your identity and age. They process only the data required for verification.
• Regulatory authorities: We may be required by law to share data with government bodies, financial intelligence units, or law enforcement agencies in connection with anti-money laundering investigations or other legal obligations.
• Technology partners: We work with platform infrastructure and security providers who may process data on our behalf. All such partners are contractually required to handle your data securely and only for the purposes we specify.

Super Ace retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Analytics and usage data: Retained in anonymised form for up to 3 years for platform improvement purposes.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of your prior consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a Super Ace player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some data by law even after an erasure request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.

Super Ace takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and Super Ace servers is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal and financial data is stored on secure servers with restricted access. Financial data is never stored in plain text.
• Access controls: Only authorised Super Ace staff with a legitimate need can access player data, and all access is logged and audited.
• Fraud detection systems: We use automated systems to monitor for suspicious activity and flag potential security threats in real time.
• Regular security reviews: Our security infrastructure is reviewed and updated regularly to address emerging threats.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you suspect unauthorised access to your account.

Super Ace is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete the associated data, and return any deposited funds.

If you believe a minor has registered on Super Ace, please contact us at [email protected] so we can investigate and act promptly.

Super Ace may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page always shows when the policy was last revised. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Your continued use of Super Ace after any update to this Privacy Policy constitutes your acceptance of the revised version.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Super Ace handles your personal data, please get in touch with us. Our team is available 24/7.

• Live Chat: Available directly within your Super Ace account dashboard — the fastest way to reach us.
• Email: [email protected]

We take all privacy concerns seriously and will respond to your query as quickly as possible, and always within the 30-day statutory timeframe for data rights requests.